Refund & Cancellation Policy

You can cancel at any time from the Billing page in your account — no email required. Cancellation takes effect at the end of the current billing period: you keep full access until then and are not charged again. Downgrading to the Free plan works the same way.

If VioraScope is not right for you, request a full refund within 14 days of your first payment on a plan and we will issue it, provided the account has not been used abusively (for example bulk scraping or quota circumvention). Simply email us from the address on the account.

Renewal charges are not automatically refundable, because you can cancel at any point before renewal. If a renewal caught you by surprise and you have not used the service in the new period, contact us within 7 days and we will normally refund it.

If a paid feature is unavailable for a prolonged period through our fault, we will refund or credit the affected part of your subscription, regardless of the 14-day window.

Email support@viorascope.com with the account email and the reason. We reply within 2 business days. Approved refunds are processed by Paddle.com Market Limited, our merchant of record, back to the original payment method — typically 3–10 business days depending on your bank.

Please contact us before opening a chargeback; we can almost always resolve the issue faster directly. Accounts with an open chargeback may be suspended until it is settled.